Your Day, Your Way


Charlestown Caring Group Inc.


Charlestown Caring Group commenced in 1979 as a Church Based Group run with volunteers, our purpose was to fill an unmet need for the Newcastle and Lake Macquarie regions. 


Charlestown Caring Group provides support for older people, people with a disability, and their carers.


Charlestown Caring Group receives funding under the Commonwealth Home Support Program (CHSP) and is a Registered Provider for the National Disability Insurance Scheme (NDIS). The organisation provides services to clients and participants in the Newcastle and Lake Macquarie Region.

National Disability Insurance Scheme (NDIS)


NDIS Fee Schedule as of 01/07/21

Overview of our NDIS services


At Charlestown Caring Group, we work with our participants to create a support plan that is specific to their individual needs and works towards reaching their goals.


We strive to empower people with a disability to build valuable experiences, skills and support to achieve their goals, living life and maintaining indepenence wherever possible.


Our NDIS Services Overview:

  • Coordination of Supports
  • Domestic Assistance
  • Transport
  • Assistance wth Self-Care Activities
  • House & Yard Maintenance
  • Skills bulding
  • Phone check-ins (welfare calls)
  • Accessing the community & social support
  • Group activities and outings (on hold due to COVID-19)


Further information on our NDIS Services: 

Please note that these are examples of the services we provide. We can cater to your indivudal needs.


Domestic Assistance

  • House cleaning, doing the laundry, washing the dishes, ironing, bed making, mopping, vacuuming and more
  • We can create a cleaning checklist catered to your home and requirements
  • Shopping – our support staff can take you shopping or do the shopping for you, assist with packing away your groceries/shopping items
  • Meal preparation, planning meals, making shopping lists and cooking



  • We can provide transportation and support catered to your needs
  • Medical and other appointments
  • To functions/events
  • To educational institutions/schooling, the workplace, volunteering
  • Accessing other areas of the community as required 


House & Yard Maintenance

  • Lawn mowing, basic garden/yard maintenance, pruning, weeding, gardening
  • Basic handyman tasks including minor household repairs/maintenance, changing lightbulbs


Skills building

  • Technology; using computers, social media, phones etc
  • Numeracy, literacy
  • Cooking; food safety; following a recipe
  • Road safety
  • Cyber safety
  • Planning a menu; write a shopping list to get ready to cook
  • Budgeting 


Phone check ins

  • Daily phone calls
  • Welfare checks
  • Prompting medications


Assistance with Self-Care Activities

  • Personal care
  • Assistance with personal hygiene such as showering, oral hygiene, dressing, grooming
  • Assistance with toileting or bladder/bowel management
  • Assistance with eating and drinking
  • Mobility e.g., getting in and out of bed 


Accessing the community & social support

  • Helping you attend work or volunteer commitments
  • Social outings
  • Visiting friends or family Assistance with physical activities (going to gym exercise etc.) and attending classes (exercise classes, swimming pool)
  • Visiting friends, family and loved ones
  • Social events
  • Recreational activities
  • Going shopping
  • Hobby classes
  • Educational classes
  • Social outings
  • Going for a walk
  • Going for a scenic drive
  • Companionship


Group activities & outings

  • Going out for lunch or dinner as a group
  • Picnics and barbecues
  • Outings to different locations or events


Coordination of Supports

Our dedicated Support Coordinator will help connect you with services you need to get the most out of your NDIS plan based upon your individual needs and goals.


Whether it be you needing help to work through stages of planning, arranging appointments, meeting service providers, understanding your service agreements, managing your budget and more. 


Our Support Coordinator has the skills and experience to guide you through the complexity and confusion of the NDIS so you can achieve your goals. 



Please do not hestiate to contact our dedicated team if you would like any further information on our services.


Taylah Hudson - Coordinator

[email protected]

(02) 4942 1117




Commonwealth Home Support Packages (CHSP) - Aged Care

For information on any of our services - please speak with our team on 4942 1117.


The choice is yours! You may choose to participate in our small or large group programs where you can socialise with others, join in on mentally stimulating games, go on fun-filled bus trips to interesting places, attend concerts or anything else on our program calendar. All our groups have a focus on health and wellbeing with meals and transported provided. 



We can assist you to get to medical appointments, dental appointments and other venues.


Home Visits

A volunteer can drop in for a visit and a friendly chat, play a game of cards, write a letter, read or pay your bills.



We can give carers a timeout for themselves for a few hours.



We can shop for you if you provide a list, arrange for online shopping and delivery or we can send a carer to support you with shopping.

We also have a shopping bus where you can enjoy the company of others. 


If you wish to receive CHSP services please call:

My Aged Care on 1800 200 422 - A referral will be completed.


Note: If Charlestown Caring Group do not have any vacancies at the time you apply: My Aged Care will endeavour to find you a suitable service similiar to Charlestown Caring Group's support service.



If you would like information on what an advocate is, or if you wish to request an advocate to act on your behalf - please contact the office on 4942 1117; we will be able to assist you with your enquiries.


All concerns or complaints will be dealt with promptly and your confidentiality will be maintained and respected at all times. 


We encourage you to raise your concern with the aged care provider first.  This can achieve a fast and sustainable resolution.


If you are unable to resolve your concern with the aged care provider, please contact the 'Aged Care Complaints Scheme' on 1800 550 552. This service is free.


  • If you are deaf or you have a hearing or speech impairment; we can help through the National Relay Service - Please call: 1800 555 677 and ask for 1800 550 552.


  • If you require an interpreter - we can help through the translating and interpreting Service - Please call: 131 450 and ask for 1800 550 552.


An advocate can:

  • Provide you with information about the rights and responsibilities.
  • Help you to raise your issues with us or the aged care provider.
  • Support you at any stage during the complaints process.


 Advocacy is free, independent and confidential.

 An advocate will always seek your permission before taking action.


You can call the National Aged Care Advocacy Line on 1800 700 600.


* With your permission: we are able to phone an advocacy agency on your behalf to explain your concerns and to arrange an agency to contact you.


Complaints / Feedback:

Everyone has the right to complain without fear of retribution:

We encourage your feedback to continue to improve our services.


If you would like a copy of our complaints policy, or you would like to make a complaint by speaking to someone regarding your concerns - please phone our office on 02 4942 1117 during office hours.


For the Aged Care Complaints Commissioner:

Contact By: 


Phone:     1800 550 552





Aged Care Complaints Commissioner

GPO Box 9848

(Your Capital City and State/Territory)